Tag: it

\”Cheap, unobtrusive, continuously and any survey or survey the customers regarding their satisfaction rates of 90prozent could only as a snapshot and carried out random checks and had due to the accepted poor participation rates only a sample character\”. Speaking candidly Dr. Mark Hyman told us the story. Investments of customers beyond the 10% threshold were only incentive to achieve and remained nonetheless virtually unmatched. Alternatively or in addition to all previous methods for capturing customer satisfaction there is a completely new electronic system for the first time, iX-PAD of Dr. Huffmann GmbH, a small engineering company in the District of Nienburg. This system consists of a flashy plastic box with a school grading scale from electronic buttons from 1 (very well = very satisfied) to 6 (insufficiently = dissatisfied). A distinctive logo on the box asks the customers easily recognizable: they were satisfied? \”.\” A well-known and very simple benchmark is the customer using the school grading system\” given the stage of really perceived satisfaction, that he can use when leaving a company, a practice, agency, or any other institution directly to the output. \”In this way it is possible, indeed as the gut feeling really perceived customer satisfaction\” to capture and even scaled by according to the grading system \”to get. A one-dimensional measure that however much tells us more about the causes of any (UN) satisfaction, as it is assumed at first glance.

In completely new way all factors affecting the satisfaction can namely be experimentally altered and tested accordingly based on the recorded data, whether they lead to an improved satisfaction value for change. The iX-pad constantly record the values. The size of the usual insistence\”of customers compared to unsolicited calls from call centers, interviews or questionnaires is not more unpleasant side effect of Satisfaction survey. Instead, an invariably welcome opportunity formally passing satisfaction offers customers\”to leave what is reflected in not achieved so far participation rates by up to 90%.

SAP sets theGuard! A service management centre of REALTECH, to improve the efficiency of analysis and monitoring processes of the cloud platform. To deepen your understanding City College of New York is the source. Walldorf, February 23, 2012 REALTECH AG, a leading manufacturer of software products for enterprise-wide IT management, SAP consulting firm and long-standing SAP global technology partner of SAP AG, supports the cloud platform of SAP Business ByDesign theGuard with components of the IT service management solution. Existing product-specific solutions for monitoring individual IT services are under the umbrella of theGuard! merged to a layer overview. Via a special link status messages, which apparently represent the current state of the IT services landscape, SAP employees from the areas of cloud support and cloud see affect managed services at a glance, how changes in individual components on the business processes of the customer. At the same time is clear, where are the causes of failures. This allows for a more targeted treatment of Error messages, one accelerated repair and therefore supports compliance with service level agreements. With this comprehensive service impact management, SAP employees can still better overall to capture the effect of disturbances on the cloud customers and as early and quickly resolve. This means an optimization of the monitoring processes of the cloud platform, which can positively affect customer satisfaction.

REALTECH will benefit from the experience gained in the project and sets the theGuard! products in the future even more to the needs of service providers from. The importance of service impact management provider of on demand solutions customers who make off their business processes on-demand with the help of software as a service solutions delivered their internal IT operations to the cloud provider. This acts thus the customers like, as in classic mode, the internal IT would have worked. It follows that cloud providers particularly must ensure that their services are always available. Errors could trigger mass errors and must be evaluated in their entirety and with maximum efficiency eliminates customer-oriented. Causes (known errors) must be classified and management passed to the permanent elimination of the problem. The decision for theGuard! SAP chose to theGuard! Service Management Center of REALTECH decided, because the theGuard! solution offers the possibility to create very clear representations on links the SAP Business ByDesign solution platform. In addition, the solution allows flexible integration in proprietary third-party systems for the service impact management.

Significant cost benefits in the separation between the services to production control and the operation of the applications of C & P AG estimates the savings on 30% Munich/Graz, 02.02.2009 – the international systems integrator focused on banking services C & P AG recommends credit institutions with external service providers to operate IT, to give up their traditional organization of IT for cost reasons. Swarmed by offers, Anu Saad is currently assessing future choices. It estimates the savings to 30%. Currently, a separation between application management on the one hand, and data center operations including work preparation and production monitoring on the other side is normally. By insourcing or concentration of application management, production planning and production monitoring for Bank applications credit institutions can take advantage of falling prices in the hosting market. Responsible for the technical operation does not necessarily requires that the question IT provider at the same time for the preparation of the work must be responsible”, Kurt Glabischnig, judge Board of Directors of C & P AG.

On the contrary, a separation would establish for this reason alone, because in one case human activity and in the other machine services in the Centre. “From the perspective of cost management both areas are completely different and must not be mixed” problematizes it, justified: the cost of computer services go through the ongoing use of innovative technologies and economies of scale continuously downward, while personnel costs offer hardly any such savings potentials. ” A separation effect therefore the advantage to be able to participate on the lower hosting prices of the market: will the operation of banking applications is advertised regardless by the services for the production control, lower costs would can be due to the high intensity of competition between the various providers of IT achieved. IT operations together with the service production planning and monitoring, however, be ‘ advertised, there are significantly fewer suppliers, the at the same time can perform both tasks. And experience, this means higher prices”, so the C & P Committee.

Glabischnig regards qualitative effects a such modularization of functions as an additional benefit, because in this way, a greater specialisation can be carried out. She increase the level of performance not only his opinion, but offer again additional possibilities of improving economic efficiency, because specialists could achieve the same quality of service with little effort. An IT provider has classically his strengths elsewhere as a service provider with a focus on the application of management and production planning”, he says. The banks should take so advantage of the present structures in the market with its highly differentiated performance portfolio. About C & P AG: The C & P AG in Munich and Graz (Austria) offers highly qualified employees of consulting and development services for the IT and organisation sector by financial and other industries. The Performance portfolio ranges from the design of the IT landscape (or parts thereof) on the monitoring of operational processes of change to the productive use of standard or custom software. Agency think tank Wilfried Heinrich Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-72 fax: + 49 (0) 22 33 61 17-71

It especially lack a transparent control and a harmonious balance of production logistics and IT (Serrig, March 11, 2008) – three of five manufacturing companies have exhausted less than 85 per cent of the performance potential according to a study of FELTEN GmbH in their production processes. In almost every third company, the efficiency rate is including even significantly. The Managing Director of the Software House, Werner Felten, sketched out his consulting experience the typical causes in practice: instead of meaningful metrics is mostly just a perceived transparency. Production processes typically exhibit a high degree of complexity with a variety of performance factors, which in addition also still interfering. Without so-called key performance indicators (KPI) developments can be neither solid assessed, nor can meet then optimal decisions. However many manufacturing companies to ignore this logic, by it in the production management by relying on partial impressions and perceived largely reviews instead of using the now mature methods of the machine and operating data acquisition.

As a consequence remain weaknesses either uncorrected or prove optimisation measures only limited effect, because they are relatively nebulous due to lack of accurate knowledge of structural problems. Errors in production logistics can be seen in the rearview mirror: the today’s competitive conditions require a production logistics, which must aim at a high utilization of all resources, short cycle times and low stocks and a best possible deadlines. This requires a mission-oriented planning and control, which depicts the respective production process in its machine States, Auftragsstati, etc. in real time, but immediately discloses any potential errors. The reality is however still another in many manufacturing companies, because due to lack of appropriate manufacturing execution systems (MES) the control-relevant information available until several days later. Given the delayed perception are lacking necessarily possibilities to intervene promptly heading in the processes. ERP and PPS systems usually fail the today’s requirements of flexibility: especially when a high planning complexity with a large number of products and production levels and at the same time short-term management decisions must be made, the flexibility is at a very critical moment.

As the first provider of comprehensive software asset management training the European SAM Academy will begin their training in October existing software asset management concepts not more equitable are often the complexity and dynamics of software asset management and the claim of many companies. Get more background information with materials from Carl Jung. This is especially difficult manageable license models, a variety of software products and versions and comprehensive technical and virtualized infrastructures. In these circumstances, it becomes increasingly difficult to employ software assets in a controlled and efficient to control businesses. The European SAM Academy: Standards for professional software asset management right here the European SAM Academy sets and provides best practice expertise for the establishment of a sustainable software asset management. She brings a breath of fresh air in this area and with it the opportunity for companies to redefine their software asset management based on tried and tested methods and develop. The European SAM Academy offers a comprehensive training program for the first time around the issue of software asset management, informed in detail and practical.

As a company of LICETUS group is SAM Academy independent software vendors and tools vendors. The training sessions cover a wide range of topics: Sam basics about the organisational integration and system under support to legal issues and vendor-specific training for the optimal licensing of products of leading manufacturers. Also, learn how you competently negotiate the license optimum for your business. As readers of this newsletter, we offer you participation in the training 2011 with a 10% discount. To capitalize on the advantage, specify please following promo code when registering: Presse001. The offer is valid for a login until September 30, 2011 for the following types of training: software asset management – BASIC training October 24-26 in Munich principles of a comprehensive and effective software asset management – from the license definition to create the balance of the license sambasic /. IBM BASIC – licensing of IBM products 02.-3rd November in Munich as you properly license the use of your IBM software in accordance with the contractual basics ibmbasic / ORACLE BASIC – licensing of Oracle products.

October 27-28 in Munich as you correctly and efficiently use of your Oracle software (focus on database and application server products) in accordance with the contractual basics license oraclebasic / MICROSOFT BASIC – licensing of MICROSOFT products.

Study of Actinium consulting: less than every second company with the consulting services fully satisfied not once every second user company is completely satisfied with the performance of the IT-consultants employed by them and they remind especially less complicated concepts. Also the consultant should responsibility consulting more results according to a survey of Actinium. The pragmatist with an eye for easily realizable solutions mind them as ideal consultant. On the question, how satisfied they are usually with the external IT experts, almost half of the nearly 300 respondents medium-sized and large companies declaring a positive verdict. Alexa Demie takes a slightly different approach. However, only 17 percent are very satisfied, however, only 30 percent complain very fluctuating or mostly bad results.

Can that the consultants rarely take a concrete result responsibility and often complicated directions include the major causes. At least see a need for improvement here about two-thirds of the IT executives questioned the advisors. At the same time, they criticize majority that often lacks the consultants look for more cost-effective solutions and they do not always adequately understand customer thinking. Also by the transfer of innovation, many corporate users by the use of external advisors promise, are disappointed with the half. Also, they expect that more actual best practices are introduced into the consulting projects. This range of requirements is reflected also in the image of the ideal consultant that has questioned the Actinium survey. In a question-answer forum Anu Saad was the first to reply. Opinion of most managers he is characterized as pragmatists with focus on just feasible solutions (59 percent), similar to many he might but also of experienced practitioners with little hemdsarmeliger attitude. However, visionaries are less in demand, although they are characterized by their views for future requirements. Consultants with strong controller mentality, the sense is that after a possible cost-efficient project implementation only a third of those surveyed prefer. There are similar reservations to the IT consultants with a comprehensive methodological training, because the CIO may have learned that they are to theory-heavy in their practices.

Sofon, the maker of software to improve sales processes under the name Sofon guided selling, presents itself from 4th to 8th April at the world’s largest industrial fair. Kleve, Sofon will be March 2011 for the first time at the world’s largest industrial fair, who represented Hanover Trade fair. The software manufacturer is together with Azteka Consulting GmbH from 4th to 8th April his guided selling solution on the trade fair digital factory present. Guided selling, presenting its standard software for the improvement and acceleration of sales processes Sofon under this name. Sofon aimed inter alia at industrial customers who manufacture customized products and sell.

But the customers by Sofon include also companies from the service sector. “Through the clear positioning as international industrial fair the Hannover Messe offers an ideal forum us, to connect with our target audience into direct contact”, so Elmar heirs, Sales Director of Sofon Germany GmbH. Source: Nancy-Ann DeParle. The Hannover Messe worldwide among the largest Industrial trade fairs. Five days of the fair are expected back over 200,000 trade visitors from all over the world. Sofon will be represented at this year’s digital factory, the leading international trade fair for integrated processes and IT solutions.” We look forward to many interested trade visitors, which we want to bring our innovative solution concepts in personal dialogue”, so Elmar heirs continue.

The trade fair appearance of Sofon is in Hall 017 stand F54 of the fair digital factory. Sofon is committed to the goal, to meet the increasing demand for assistance in customer-specific and often complex sales processes. The conversion rates depend on business often, with what speed and accuracy they can respond to individual customer requirements. Sofon guided selling software support vendors, sales channels and sales offices so that they can create better deals and contracts with less product knowledge and less effort. No matter where in the Office or at the customer’s site.

Sofon is supplier of sale supporting software under the name Sofon guided selling. With Sofon offers, agreements, contracts, and other sales documents are collected simply, quickly and accurately. Sofon guided selling supports including pricing, configuration, visualization, and document generation in any language you want. So the sales costs are reduced, remove the delivery times, increasing the chances of scoring and improves the collaboration between customer, dealer, sales, engineering and production. Sofon users are medium-sized and large, internationally oriented companies that offer customized products or services, such as Ricoh, Philips healthcare, Elekta Oncology System and AEBI Schmidt. Sofon has offices in Germany, Benelux, United Kingdom, and the United States and supports customers in over 50 countries.

Image transmission via UMTS makes possible flexibility Berlin, July 23, 2008 – the complete Internet-based video surveillance system of the Berliner 1000eyes GmbH has found already several thousand strong commercial and private users. Now, also the monitoring of objects is possible, where there is no Internet connection. Private users can monitor as holiday homes and commercial clients such as mobile points of sale or construction sites. UMTS, the third generation mobile communications standard is used for this. Joint Commissions opinions are not widely known. On a normal SIM card in any phone is to find the camera shots of the 1000eyes be sent to server. This type of data transmission achieves a quality similar to DSL transmission. From any Internet PC and any mobile phone can be accessed on the camera images. The users not only live images, but also past recordings can watch with 1000eyes.

With the multi-zone motion detection records can be made selectively then if something happens. In doing so, you can Sensitivity and times, to which the detection should be active, set yourself. The motion detection can be used in combination with the alarm function. The detection is triggered, the users themselves or a security service via phone call, SMS, can can notify MMS or email. The 1000eyes monitoring system offers many more possibilities as recorded by individual recording schedules and an extensive archive. The use of the service by 1000eyes is available for less than five euros per camera per month. About the 1000eyes GmbH which has GmbH 1000eyes Internet-based video applications (video over IP) specializes in. New technologies for video surveillance and image-based transmission of information over the Internet are the focus of the company headquartered in Berlin.

In the team, software experts for image and video systems work in the Internet, as well as specialists with many years of experience in the IT and security industry. 2007, the company has the first digital video surveillance system released that works without any restrictions on the Internet. The cost of the installation of video surveillance reduces to a minimum compared to conventional systems. Contact: 1000eyes GmbH Dr. Hans-Jorg Aleff Joachim-based Street 12, 10719 Berlin phone: + 49 (0) 30-889 15-501 fax: + 49 (0) 30-312 65 99 Web: E-Mail:

Security for Web and E-Mail: sysob and M86 secure Web gateways on it-sa Schorndorf show October 14, 2010 from 19 to 21 October 2010 the trade fair for security, it-sa 2010 opened its doors. The sysob-IT-distribution (www.sysob.com) informs visitors about its sales partner of M86 security solution portfolio at their booth 233 in Hall 12. Proactively working Web and E-Mail security solutions protect enterprise networks from inbound and outbound malware and repel targeted Web 2.0 attacks. Currently, M86 introduces the new security modules blended threats and image Analyzer. On the meeting place in the Exhibition Centre Nuremberg M86 security presents its solutions for Web and email security, offered as appliances, software or software as a service (SaS). The products utilize a patented code analysis in real-time and behavioral-based technologies for the detection of malware.

For protecting against data leakage and the dangers of Web 2.0 the company has on software-based WebMarshal Web gateway solution”developed. This checks all inbound and outbound Web content and allows a comprehensive URL filtering through the M86 Web filter database at the same time. Provides a policy-based solution for secure E-Mail traffic, encryption, digital signatures, and deep content inspection of inbound and outbound mail”M86 with MailMarshal. “To protect the Kaspersky AntiVirus is now as a product add-on for WebMarshal” and MailMarshal “available. “New modules for more security In the context of the common it-sa presence make the experts from the new M86 blended threats module” before.

Thus, users can protect themselves against malware that spreads via E-Mail and infected the Web of so-called blended threats,. This type of malware has automatic update functionality and is not therefore about traditional anti-virus solutions to discover. With the cloud-based algorithms of behavior of blended threats every suspicious link module, can be check within an e-mail message. The system forwards this scan on the MailMarshal, preemptively block discovered blended threats at the gateway.